Terms of use

1. Who we are

Raven Quay (“Raven Quay”, “we”, “us”) is the social games website at ravenquay.co.uk, operated by Monteiro Digital Agency, Unipessoal Lda., a company registered in Portugal with NIPC 517638029, whose registered office is at Rua da Fonte 114, 4410-063 Serzedo, Portugal. You can reach us at hello@ravenquay.co.uk or through the contact page.

2. Who can use Raven Quay

Raven Quay is only for people aged 18 or over who live in the United Kingdom. By using the site you confirm that you meet both conditions. We may close any account where we have reason to believe the holder is under 18 or lives outside the UK.

3. Free to play, for entertainment only

Raven Quay is a social casino: the games are for entertainment purposes only. There is no real money play, no in-app purchases and no prizes of monetary value. Nothing on the site can be bought, and nothing you do on the site can earn money, goods, services or anything else of value. Playing or success in social casino games does not imply future success at real-money gambling.

4. Feathers and demo credits

Feathers are a play currency for members. They are given free — as welcome feathers, level rewards, Lamp Room rewards and refills — and are used only to play games on Raven Quay. Feathers have no cash value and are not your property; they cannot be bought, sold, transferred, exchanged, redeemed or withdrawn, in whole or in part. Demo credits are practice credits for guests, held only in the open browser tab and lost on reload. We may adjust balances to correct errors.

5. Your account

An account is created and stored in your own browser on your own device. You are responsible for keeping your password and recovery code safe and for everything done through your account. Do not create accounts for other people, share an account, or use someone else's. Because we do not hold accounts on a server, we cannot restore an account that has been deleted, cleared from the browser or lost with a device.

6. Fair use

Please do not interfere with the site, try to break its security, use automated tools to play, scrape content in bulk, or use Raven Quay to break the law or harm others. We may limit or close access where these terms are broken.

7. Breaks and closing an account

You can set play reminders and take a break of 24 hours, 7 days, 30 days or 6 months from My cabin. A break cannot be ended early. You can delete your account at any time from My cabin; this removes the account and its play data from that browser.

8. The games

Results are decided by your browser's cryptographic random number generator, and each round is independent. Paytables and rules are shown on every game page. If a fault affects a round, the round is void and we may correct any balance affected. More detail is on How the games work.

9. Our content

The games, artwork, text and design of Raven Quay are ours or used with permission. You may use the site for your own personal entertainment; you may not copy, sell or republish it without our written permission. Raven Quay is not connected with any gambling operator, game provider or brand.

10. Availability and changes

We try to keep Raven Quay available and working, but we do not promise that it will always be available or free from faults. We may change, add or remove games and features, and we may update these terms. The date at the top shows the latest version; continuing to use the site after a change means you accept the updated terms.

11. Liability

Raven Quay is provided free of charge and as it is. Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud. Otherwise we are not liable for indirect loss, or for loss of feathers, demo credits or account data, which have no monetary value.

12. Law, complaints and contact

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, except that residents of Scotland or Northern Ireland may also bring proceedings in their local courts. If you have a complaint, please write to hello@ravenquay.co.uk; we aim to reply within ten working days.